Customer Advocate and Support Operations Nerd. I love working with product development, improving processes and making customers happy. I also love going fast on a board of any kind.

Currently Head of Customer Happiness at Fountain


Past Lives
VP Customer Support at Airware

Senior Director of Support and GM Small Business at Get Satisfaction

Group Manager – Customer Care of Personal Finance at Intuit, Inc.. All things and Quicken.

Director of Customer Advocacy at acquired by Intuit 2009.

Manager, Technical Support Engineering and Customer Service at RealNetworks via Trymedia via Macrovision acquired by Macrovision 2005, then Trymedia/Games BU sold to Real Networks 2008

Extensive world travel all of 2003

Customer Care Sr. Specialist at Yahoo!

Business Development at Enterprise Networking Systems

Concierge and Front Office at Westin Hotels

Virginia Tech 1995

One thought on “Bio

  1. Stephen,

    Hey bro. Was thinking about you the other day and remembered! Hope all is well. Shoot me an email so we can keep in touch. Peace.

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